Privacy Policy

The “Website,” www.HiddenBeachResort.com, is operated by Hidden Beach Resort (“we,” “our,” or “us”). Hidden Beach Resort, plus our affiliates, third party service providers and suppliers, are referred to herein as “Affiliated Parties.”

By using our Website, you consent to the collection, use, and disclosure of information in accordance with the terms of this Privacy Policy. We therefore suggest that you review it carefully.

TYPES OF INFORMATION WE COLLECT: We collect information about visitors to our Website in order to provide an experience that is responsive to our visitors´ needs.

We may collect personally identifiable information (PII) from you in connection with: (i) fulfilling reservation or information requests, (ii) purchasing products, and/or (iii) responding to communications from us (e.g., surveys, promotional offers, or reservation confirmations). We endeavor to collect such information only with your knowledge. The types of PII that we collect may include your name, home, work and e-mail addresses, telephone and fax numbers, credit card information, date of birth, gender, and lifestyle information (i.e., room preferences, leisure activities, names and ages of children) and other information necessary to fulfill special requests (e.g., health conditions that require special room accommodations).

We may also collect non-personally identifiable information about you (i.e., IP addresses, domains, browser type and version, and operating system) and aggregated data relative to your use of the Website and responses to promotional offers and surveys.

COLLECTION OF INFORMATION: We collect information via our Website that you voluntarily provide to us, for example, by completing online forms or e-mailing us. You will always be given the choice not to submit your PII or to decide what communications you want to receive from us. In addition, we use various web tools such as cookies, web beacons, and other technology that are sent to and stored on your hard drive. This will automatically collect and log web usage data from you when you visit our Website. Information, including your IP address, referring website, pages viewed, and length of visit, informs us about how you use and navigate our Website, and helps us monitor, customize, and enhance your experience on the Website. Such Website usage information is not PII, unless it is associated with other information by which you can be personally identified.

Most browsers are initially set to accept cookies. You can set your browser to notify you when you have received a cookie, giving you the opportunity to decide whether to accept it. You have the option to reject our cookies and still use our Website, but you may not be able to access or use some of the features we offer on our Website.

USE AND DISCLOSURE OF INFORMATION: We are fully committed to providing you with information about the collection and use of PII furnished by, or collected from, visitors while using our Website, products, and services. It is our practice not to ask you for PII unless we need it or intend to use it. Some of the primary purposes for collecting your PII are as follows:

  • Providing services such as processing a transaction (e.g., making a reservation, fulfilling a request for information, or completing a product order);
  • Marketing and communications with you in relation to the products and services offered by us, Karisma Hotels and Resorts, and our and their strategic marketing partners and other trusted third parties;
  • Providing contests and special offers to you for your voluntarily participation; and
  • Performing market research via surveys to better serve your needs, improving the effectiveness of our Website, your hotel experience, our various types of communications, advertising campaigns, and/or promotional activities.
  • In the course of processing your information and providing services to you, we may share information that you provide to us, including your PII, with Affiliated Parties for the purposes outlined within this Privacy Policy. However, as a general practice, we do not sell, rent, or provide your PII to unaffiliated third parties. Situations in which we may disclose your information to unaffiliated third parties include:
  • When we have received your consent to do so;
  • In situations where sharing or disclosing your information is required in order to offer or provide you products or services you desire (e.g., a vacation package);
  • When companies or services providers that perform business activities on behalf of us require such information (e.g., credit card processing, customer support services, market research administration or database management services) and such companies or service providers may have independent rights to your PII if you disclosure your PII to them on a website governed by their privacy policy;
  • When a hotel or other property leaves the Karisma Hotels and Resorts system and access to your PII is necessary to facilitate business operations or meet contractual obligations;
  • In the event we or a Karisma Hotel and Resort property is merged or acquired by another company; and
  • In case of emergency (i.e., to safeguard the life, health, or property of an individual).

In addition to the circumstances described above, we may disclose information: (i) if required to comply with law or court order, or as r equested by other government or law enforcement authority, (ii) or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of us or our Affiliated Parties; (iii) when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or (iv) when anyone else could be harmed by such activities.

If your PII is shared as mentioned above, we seek to limit the scope of information that is furnished to the amount necessary for the performance of the specific function. Unless otherwise precluded by legal process, we require third parties to agree to protect your PII, abide by applicable privacy laws and regulations, and that they have no independent rights to the PII.

We may use aggregated, non-personally identifiable information for purposes of: (i) website administration and (ii) to compile information about usage of our Website and services. We may share aggregated information (which does not contain your PII) with third parties (i.e., advertisers and marketing partners.)

ACCESS TO PII : Reviewing and Updating Information. To ensure that your PII is accurate and up-to-date, we encourage you to regularly review and update your information as appropriate (e.g., in the event your home or e-mail address changes, or you wish to add an additional method for us to communicate with you). You can review and update your PII by contacting us at customercare@karimsahotels.com. To protect your privacy and security, we may take reasonable steps to verify your identity before we disclose or make any corrections to such information. If, upon review, you wish to deactivate your profile, or update your PII, we will endeavor to do so in a timely manner. Occasionally, information that you request to be removed will be retained in certain files for a period of time in order to properly resolve disputes or to troubleshoot problems. In addition, some types of information may be stored indefinitely on "back up" systems or within log files due to technical constraints, or financial or legal requirements. Therefore, you should not always expect that all of your PII will be completely removed from our databases in response to your request.

ABILITY TO OPT OUT: You can let us know that you do not wish to receive information about new products and services and special offers from us, or that you do not wish to have us share your PII with affiliated third parties (other than to the extent necessary to fulfill your request for products or services), by contacting us at customercare@karimsahotels.com, or in the manner provided in every commercial email sent by us.

SECURITY SAFEGUARDS: We recognize the importance of information security, and we are constantly reviewing and enhancing our security procedures. Our Website and servers have security measures in place to help protect your PII against loss, misuse, and alteration while under our control. However, you should be aware that no transmission of data over the Internet is guaranteed to be completely secure and we cannot guarantee the security of any information you provide to us.

LINKS TO OTHER WEBSITES: Our Website may provide links to other websites for your convenience and information. Third party websites that are accessed through links on our Website have separate privacy and data collection practices, and security measures. We have no responsibility or liability for the practices, policies and security measures implemented by third parties on their websites. We encourage you to contact them to ask questions about their privacy practices, policies and security measures before disclosing any personally identifiable information.

MINORS: Our Website is not directed towards minors and we do not knowingly collect PII from minors. While we do not seek to obtain, nor, wish to receive PII directly from minors, we cannot always determine the age of persons who access and use our Website. If a minor provides us with his/her data without parental or guardian consent, we encourage the parent or guardian to contact us to have this information removed from our systems.

CONTACT US:

If you have any questions, comments or concerns about our Privacy Policy, contact us at:
Hidden Beach Resort
Mailing address: 1150 NW 72nd Avenue, Suite 310, Miami, FL 33126
Phone: 1-888-484-8448
Email: reservations@HiddenBeachResort.com


UPDATES TO THE PRIVACY STATEMENT:

We may amend this Privacy Policy from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our visitors, properties, strategic marketing partners and service providers. Updated versions will be posted to our Website. If we materially change how we use your PII, we will notify you and request your consent before using the PII in a different manner.